Contact the Editorial Desk
How to reach the editors of this independent review resource, what we can and cannot help with, and what to expect when you write to us.
Open a partner accountScope of This Page
This page explains how to contact the editorial desk behind this site. The site publishes independent editorial reviews of a single broker for readers in South Africa. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, trading accounts, deposits, withdrawals or advice of any kind. Nothing you send to the desk creates a client relationship with the broker or with us.
Because of that separation, the desk can only deal with editorial matters. It cannot act on your behalf with the broker, cannot look into your account, and cannot pass instructions to anyone. If your question concerns money, an open position or a login, this is the wrong desk, and we would rather say so plainly than let you wait for an answer we cannot give.
What the Desk Cannot Answer
We cannot help with account issues. That includes opening or closing an account, verification and identity checks, deposits and withdrawals, stuck or failed transactions, balance errors, margin and stop-out questions, order execution disputes, password resets, two-factor authentication problems, and complaints about how the broker handled your case. These matters sit entirely with the broker, and only the broker can access the records needed to resolve them.
We also cannot interpret your personal circumstances, recommend whether to trade, comment on whether a product suits you, or give any form of financial, tax or legal advice. Messages asking us to intervene in a dispute, escalate a complaint or confirm the status of a pending withdrawal will not receive a substantive reply, because we have no access to the systems involved and no standing to act.
What the Editors Do Answer
The desk does answer questions about the published editorial content. If something in a review is unclear, if you want to know how a particular conclusion was reached, or if you think the reasoning behind a passage is weak, write to us and say which page and which paragraph you mean. We read those messages carefully, and they sometimes lead to revisions.
The desk also handles press enquiries about the site itself, requests to explain the editorial method, and questions about how reviews are kept separate from any commercial arrangement. Partnership enquiries are read as well, though the site accepts only arrangements that leave editorial judgement untouched, and we will say so directly if a proposal would compromise that line.
Languages and Corrections
The desk reads English and Afrikaans, and correspondence in either language will be answered in the language it was written in. Messages in other languages may take longer to process or may be answered in English.
Factual corrections are welcome and should be submitted through the contact form on this site. Please state the page, quote the sentence at issue, explain what is wrong, and include a source the desk can check, such as a public document, a regulator notice or a dated screenshot. Do not send account numbers, identity documents or bank details; we do not need them, and we do not want them stored on our systems. A correction is treated as a claim to be verified, not as an instruction, and the editors decide whether a change is warranted.
Response Times
The desk aims to acknowledge editorial correspondence within three working days and to give a fuller reply within ten working days where one is needed. Press enquiries usually receive an answer within five working days. Correction requests are reviewed in the order received, and straightforward factual fixes are typically handled within a week.
Messages that fall outside the scope described above, particularly account issues, will receive a short note pointing to the broker and will not be forwarded. Response times are targets rather than commitments, and busy periods can add a few days. If you have not heard back after two weeks, resend your message through the contact form and mention the date of your first note.
